Delivery & Shipping Policy

1. Policy Overview

This policy governs all food takeaway and home delivery services provided by our company. All customers who place orders shall fully understand and accept the below rules before using our delivery service. This policy shall be read together with our general terms and conditions and refund rules.

Policy validity: Permanently effective during business operation

2. Service Delivery Scope (Core Rule)

• Our delivery service is strictly limited to the administrative area of Rotherham only.

• We do not provide any delivery service for addresses outside Rotherham city boundary, and we will not accept cross-city delivery orders.

• Any order with an out-of-town delivery address will be suspended and processed in accordance with our cancellation and refund rules.

• We reserve the right to verify delivery addresses and reject orders beyond our service area without prior notice.

Service scope rule: Enforced permanently for all orders

3. Delivery Service Details

• All valid orders within Rotherham city enjoy free standard delivery service, no extra delivery fee will be charged.

• All food products will be sealed and packaged professionally before delivery to guarantee food hygiene and safety.

• Standard delivery is arranged during our official business hours only; after-hours customized delivery is not available.

• Large quantity orders may be arranged with reasonable delivery time adjustment, and we will inform customers in advance.

Free delivery rule review: Updated and reviewed every 12 months

4. Address & Order Requirements

• Customers must fill in accurate, complete and detailed delivery address, postcode and valid contact number to ensure successful delivery.

• Incomplete, vague or wrong addresses will cause delivery failure, and relevant consequences shall be borne by the customer.

• Once the delivery process starts, address modification requests will not be accepted to avoid delivery delay or loss.

Invalid address record retention: Saved for 2 years for risk control

5. Standard Delivery Time

• For orders within Rotherham service area, standard delivery will be completed within 30 to 60 minutes after order confirmation.

• During peak dining hours, delivery time may be slightly extended, and we will try our best to keep customers informed.

• We do not guarantee exact delivery time for special circumstances, but will arrange delivery as soon as possible.

Delivery time complaint period: Feedback accepted within 24 hours after order completion

6. Unattended Delivery & Redelivery Rules

• If no one is available to receive the goods at the designated address when delivery arrives, our delivery staff will contact you via phone.

• We provide one free redelivery service for missed collection within the same business day.

• If the second delivery still fails due to customer’s personal reasons, the order will be deemed completed, and no further redelivery or refund will be arranged.

Redelivery service rule: Valid only on the same business day

7. Disclaimer of Liability

• We shall not be held liable for delivery delay, failure or food quality change caused by severe weather, road closure, traffic control, public emergencies and other force majeure events beyond our control.

• We are not responsible for delivery failure or loss caused by customers providing wrong address, invalid contact information or refusing to answer calls.

• We cooperate with independent delivery personnel for distribution work; we will not assume liability for personal behaviors or accidental losses caused by third-party delivery staff outside our service specifications.

• No liability will be accepted for customer’s subjective dissatisfaction with food taste, temperature or portion after successful delivery, which does not constitute valid delivery dispute grounds.

• We take no responsibility for any indirect loss, time cost or additional expenses arising from delayed delivery or missed collection.

• For orders outside Rotherham service area, we have the right to refuse delivery directly, and we will not bear any relevant service liabilities.

• All pictures and product descriptions on the website are for reference only, and we shall not be liable for minor differences between displayed content and actual products.

Disclaimer scope: Applicable to all delivery scenarios permanently

8. Policy Update & Interpretation

We reserve the right to revise, adjust and update this Delivery & Shipping Policy according to business operation and local industry regulations. The updated version will be published on the official website and take effect immediately. Continued use of our delivery service means you agree to the latest policy content.

All rights of final interpretation of this policy belong to NEW OCEAN CITY ROTHERHAM.

Full policy review cycle: Comprehensive review every 12 months