Privacy Policy

1. Information We Collect

We collect personal information when you place an order, create an account, or use our services. This includes:

• Contact details: Name, email address, phone number

• Delivery information: Delivery address, delivery instructions

• Payment information: Billing address, payment method details (processed securely by our payment partners)

• Order history: Details of products ordered, order dates, and preferences

Retention period: 7 years from the date of last interaction (required for tax and accounting purposes)

2. How We Use Your Information

Your personal information is used for the following purposes:

• Process and deliver your orders efficiently

• Communicate with you about your orders, delivery status, and updates

• Manage your account and provide customer support

• Personalize your experience and recommend products based on preferences

• Comply with legal obligations and improve our services

Purpose limitation: Information will only be used for the purposes stated at the time of collection and will not be repurposed without your consent

3. Information Sharing and Disclosure

We may share your information with:

• Delivery partners: To fulfill your delivery requests (limited to necessary information only)

• Payment processors: To handle payment transactions securely

• Legal authorities: When required by law or to protect our legitimate business interests

We will never sell your personal information to third parties for marketing purposes without your explicit consent.

Data sharing period: For the duration of the service provision plus 2 years for dispute resolution

4. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction.

• Secure servers with encryption technology

• Access controls to limit data access to authorized personnel only

• Regular security assessments and updates

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Data retention periods: 7 years for transaction data, 2 years for marketing preferences after opt-out

5. Your Rights Under Data Protection Law

You have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you

• Right to correction: Request correction of inaccurate information

• Right to erasure: Request deletion of your personal information where applicable

• Right to restriction: Request restriction of processing in certain circumstances

• Right to data portability: Request transfer of your data to another provider

• Right to object: Object to processing of your data for marketing purposes

To exercise these rights, contact us using the details provided below. We will respond to valid requests within one calendar month of receipt.

Response time: 30 calendar days from receipt of valid request

6. Delivery and Transportation Terms

For delivery services, we collect and process your delivery address and contact information to ensure your order reaches you safely and on time.

• Delivery partners will have access to your delivery address and contact number for the sole purpose of completing the delivery

• Delivery data will be retained for 30 days after delivery for service improvement and dispute resolution

• Real-time location data may be used temporarily during delivery to provide tracking information

Delivery data retention: 30 days after completion of delivery

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, via email.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the new Privacy Policy.

Policy review period: Annual review and update as necessary