Terms and Conditions

1. Service Overview

These Terms and Conditions govern the use of all food ordering, takeaway and local delivery services provided by NEW OCEAN CITY ROTHERHAM. All users placing orders confirm acceptance of these terms in full.

Our services include in-store takeaway and local door-to-door food delivery for all listed food and beverage products on the official website.

Term validity: All service terms apply permanently during ongoing service cooperation

2. Free Delivery Service Rules (Limited Scope)

The company provides completely free local delivery services with strict regional restrictions:

• Delivery service and free delivery benefit are only available for addresses located within the administrative boundary of Rotherham city

• We do not accept any delivery orders for addresses outside Rotherham city boundary, and no delivery service will be provided for out-of-town locations

• Free delivery service only covers standard delivery time slots; urgent and scheduled delivery requests are not included in the free service

• Free delivery applies to valid paid orders only; abandoned or cancelled orders do not qualify for free delivery benefits

Free delivery policy review cycle: Reviewed and updated every 12 months

3. Order and Service Rules

• All product prices displayed on the website are final transaction prices in local currency, inclusive of basic service charges

• Users shall provide accurate delivery addresses, contact information and delivery instructions to ensure successful order completion

• The company reserves the right to cancel or suspend orders with delivery addresses outside Rotherham, incorrect address information, abnormal orders or force majeure factors

• Menu products, ingredients and prices may be adjusted according to market supply, seasonal changes and stock status

Order dispute valid period: Disputes can be submitted within 7 days after order completion

4. User Obligations

• Users shall use our catering and delivery services for personal and non-commercial use only

• Users shall not place malicious orders, repeated invalid orders or false orders

• Users shall comply with local catering service regulations and shall not use our services for illegal or improper purposes

• Users shall bear responsibility for all risks caused by incorrect personal information and wrong delivery addresses

User violation record retention period: Reserved for 2 years for risk management

5. Full Disclaimer Clause (Compliant)

This clause clarifies the legitimate exemption scope of service responsibilities, complying with local commercial service regulations:

• The company guarantees all food products are produced and delivered in compliance with local food safety standards, and shall not be liable for physical discomfort caused by user personal food allergies or dietary physique differences

• The company shall not be held responsible for delivery delays or service failures caused by objective factors including bad weather, road maintenance, traffic control and third-party delivery partner emergencies

• The company is not liable for losses caused by user failure to collect goods on time, wrong address filling or personal reason cancellation

• All product display pictures are for reference only, subject to actual physical products, and no commercial dispute compensation shall be incurred due to picture differences

• The company shall not assume any liability beyond the legal scope for indirect losses, incidental losses and non-physical losses of users

Disclaimer scope: Applicable to all service scenarios permanently

6. Delivery and Transportation Liability Rules

• All delivery transportation services are completed by authorized local delivery partners, following standard local food delivery specifications

• During transportation, all food is sealed and packaged to ensure food safety and hygiene

• All delivery services are limited to Rotherham city area only, no cross-city delivery will be arranged

• For free delivery orders, the service only includes standard transportation and delivery, excluding additional customized services

• Any delivery abnormity shall be fed back and handled within the official customer service processing cycle

Delivery problem processing period: All feedbacks will be processed within 48 hours

7. Service Suspension and Termination

The company reserves the right to suspend or terminate service permissions for users who violate service terms, place malicious orders or disrupt normal service operations. After service termination, the valid rights and obligations generated by completed orders will still be protected by these terms.

Violation account data retention period: Retained for 3 years for compliance verification

8. Policy Updates

We reserve the right to update these Terms and Conditions regularly. Updated terms will take effect immediately after being published on the official website. Continued use of our services after updates constitutes automatic acceptance of the latest terms.

Official policy regular review: Full review and optimization every 12 months